Shipping policy

Shipping Policy

Last updated: October 21, 2026

Thank you for choosing Lovanima. This page explains how we ship your orders and what you need to know after making a purchase.

Free Shipping

Free tracked standard shipping is available on all orders, in every country we deliver to.

Shipping Destinations

We currently ship to France, European Union countries, Switzerland, the United States, and Canada.

The available shipping destinations are those displayed at checkout.

Order Processing

Orders are processed within 1 to 3 business days after payment confirmation (excluding weekends and public holidays).

Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Times

Once your order has been shipped, delivery typically takes 3 to 5 business days, depending on the destination country. This means a total of 5 to 8 business days from the date of your order to delivery.

The delivery timeframe applicable to your order is displayed at checkout.

These timeframes represent our delivery commitment. If your order does not arrive within the stated timeframe, please contact us. You are entitled to the rights provided under our Terms and Conditions of Sale and applicable law.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package.

Please allow 24 to 48 hours for tracking information to become available or update.

Customs Duties and Import Taxes

Your order may be shipped from a partner warehouse located outside your country.

Depending on the destination, import taxes, customs duties, or customs clearance fees may be charged by the authorities of the destination country or by the shipping carrier.

If these duties and taxes are prepaid, this will be clearly indicated at checkout, and no additional payment will be required upon delivery.
Otherwise, you will be informed before confirming your order, and any applicable charges will remain your responsibility.

Customs clearance procedures may occasionally result in slightly longer delivery times.

Shipping Address

Please carefully check your shipping address before confirming your order.

If you need to correct your address, contact us as soon as possible at help@lovanima.com.

We can update your shipping address as long as your order has not yet been shipped.

Lost, Damaged, or Delayed Packages

If your package is lost, damaged, or delayed, please contact us at help@lovanima.com with your order number (and a photo if the package or product is damaged).

We will open an investigation with the shipping carrier and offer a replacement shipment or a refund.

Lovanima remains responsible for your package until you have received it.

Order Modifications and Cancellations

Please contact us as soon as possible if you wish to modify or cancel your order.

We can modify or cancel your order as long as it has not yet been shipped.

Once your package has been handed over to the shipping carrier, you may still exercise your right of withdrawal in accordance with our Return and Refund Policy.